The challenge
A dispatch team needed to place far more outbound calls per hour without agents juggling ringing lines or missing hot leads.
Our approach
We built a multi-slot dialer where five lines run in parallel, agents only see the picked call, and AI handles the initial conversation when configured.
The client had outgrown single-line dialers and manual CRM updates. Agents were losing time on unanswered rings and inconsistent call notes.
We designed slot logic so only the connected call surfaces to the agent UI, with admin dashboards for monitoring, call logs, and CRM export.
AI voice was added on the picked slot for teams that want automated first contact before handoff — configurable per campaign.
Outcome
Operators scaled outbound volume while keeping agent focus on qualified conversations — the same system is now available as a licensed product.